FAQ's

1. Can I talk to someone about my order?

Please use the contact us form and we will get back to you as soon as possible. 

2. Do you deliver overseas?

Sorry, we currently only deliver to the UK.

3. Do your couriers guarantee next day delivery?

We use a next day delivery service where parcels are delivered the next day at least 97% of the time. Unfortunately, we cannot guarantee next day delivery and are unable to refund late or undelivered items.

4. Are your cookies suitable for a vegetarian and/or Halal diets?

Yes, they are. 

5. What are the cookie care instructions?

Cookies will stay fresh for 3 days once received and should be stored in an airtight container at room temperature. Do not store in the fridge. 

6. Can I freeze the cookies?

Yes! Cookies can be frozen for up to 3 months in an airtight container. Defrost at room temperature (with the container lid on) for 2 hours. 

7. Are your cookies allergen free?

We cannot guarantee that our products are allergen free as we use allergens in our kitchen. Some of our products contain nuts - we do not recommend any of our products to people with a nut allergy.

Allergens: wheat, dairy, egg, nuts (hazelnut)

8. Can I return an order? 

A refund, repair or replacement can be offered on faulty items.